Dropshipping

As CommentSold's target demo and user base evolved, we identified a new type of shop that was emerging - the influencer. Influncers and younger sellers in general presented a unique set of challenges for comment sold. Where our typical CS user was based out of some sort of brick and morter (warehouse, shop, etc) and had physical access to the merchadise they sold, Influncers did not. Younger sellers tended to A) not have the physcial space and storage options as older established sellers, B) didn't want to deal with packaging and shipping, and C) moved a LOT of smaller products at an even quicker pace which presented a real challenge due to over selling. In CS world this would mean a huge delay in customers receving their orders a lot of problems ofr the shop.

To address this issue, we built a robust and curated dropshipping system, and included deep integrations with huge players in the dropshipping market - Alibaba, Trendsy, etc. Our system allowed the CommentSold team of merchanisers to build out on-trend collections and seasonal bundles that would then be featured in our internal dropshipping marketplace. Our shops could then gain access to the "dropshipping marketplace portal" via the commentsold admin page and browse the latest and greatest in fashion and accessories. Shop could then select sets or individual items (or dive deep into the DS catalog if they wanted something extra unique), order a sample to show on a live, and then CommentSold handled the inventory, shipment, and returns for them. We also wanted to build it in a way that would make sense for our existing shops and users. Users from all the CommentSold family of products (CS Classic, PopShopLive, and CommentSold for Shopify) had acces to the new feature and shared a global invetory pool, making sure that there wa never an issue with overselling.

What originally seemed like a straight forward-ish series of api integrations turned out to be a massive project that took months of research, inovation, and iteration to get out the door. As lead designer, I worked with our product directors to research, conceptualize, design, and iterate the entire system from zero through launch.